Account & login
Sign-in, email verification, password reset, or account-security questions.
How can we help?
Tell us what happened and include only the non-sensitive references needed to locate the issue.
Fundraisers
Campaign creation, review, publishing, contributions, or organizer questions.
Raffles
Official rules, ticket packages, entries, drawing status, or results questions.
Payments & refunds
Payment status, public references, refund requests, disputes, or fee questions.
Organizer Stripe connection
Connecting an existing Stripe account, readiness, or payout-status questions.
Winner & prize issues
Winner confirmation, eligibility, documented disqualification, replacement, or fulfillment.
Report a campaign
Suspected fraud, misleading information, prohibited activity, or safety concerns.
Email Fundpaign support
The mailbox is currently being provisioned for production. Until it is active, no on-site form will claim that a message has been delivered.
Include the campaign URL or name, the relevant public payment or order reference, and a concise description. Never email card numbers, card security codes, passwords, reset links, Stripe credentials, or unnecessary identity documents.
Platform fee reference
Fundpaign charges a 2% platform fee for fundraiser contributions and a 5% platform fee for raffle purchases. Stripe processing fees are separate. See the Refund Policy for refund and dispute information.