Account & login
Sign-in, email verification, password reset, or account-security questions.
How can we help?
Tell us what happened and include only the non-sensitive references needed to locate the issue.
Fundraisers
Campaign creation, review, publishing, contributions, or organizer questions.
Raffles
Official rules, ticket packages, entries, drawing status, or results questions.
Payments & refunds
Payment status, public references, refund requests, disputes, or fee questions.
Organizer Stripe connection
Connecting an existing Stripe account, readiness, or payout-status questions.
Winner & prize issues
Winner confirmation, eligibility, documented disqualification, replacement, or fulfillment.
Report a campaign
Suspected fraud, misleading information, prohibited activity, or safety concerns.
Email Fundpaign support
Email is the current support channel. We will review your message as soon as practical.
Include the campaign URL or name, the relevant public payment or order reference, and a concise description. Never email card numbers, card security codes, passwords, reset links, Stripe credentials, or unnecessary identity documents.
Platform fee reference
Fundpaign charges a 2% platform fee for fundraiser contributions and a 5% platform fee for raffle purchases. Stripe processing fees are separate. See the Refund Policy for refund and dispute information.